Please dont make the mistake I did by purchasing here!!
They say that because it is not in fact NEW but a 2014 model they will not replace the unit.they will just keep sending out service technicians. Ive been working with GE to resolve this and they have been sending out a service technician about once a week (with a 4 hour window no less) to try to repair. Its been a month since she called, Ive followed up via email and phone and havent received a response yet. Finally a manager called me and said shed work on it. I left Monogram messages for a month without get a call back. Needless to say after installing the range it has yet to work. We also purchased the additional warrantee and were told it would be warranteed as if it was brand new. We were told it was brand new but that the original purchaser wanted an electric oven and not the gas version. This way, at least you can talk to a decision maker.īEWARE.DO NOT PUTCHASE FROM THE CLEARANCE CENTER! Here is my story: We purchased a 48 GE Monogram range from the Clearance center. Their coordinating office is at a different place vs the selling office.JUST GO WITH LOCAL DEALERS WHO OWN THEIR BUSINESSES INSTEAD OF MONARK. Therefore, they left without the installation, but gave us a different instruction and then they will come back to install.I have tried to call the Manager of this store, but got no return phone calls.I WOULD HAVE GONE SOMEWHERE ELSE IF I KNEW THIS WAS GOING TO HAPPEN.Monark personnel dont take on the responsibilities when a problem occur. When the appliances came, the new installers was not satisfied with the pre-installers approval. We had pre-installation visit and everything was approved. At the beginning, the service was great until I have paid for everything.No one was able give us the specification on the dimension for the cabinetry. NOT GOOD.I ordered nearly all of my appliances for my remodeling project (nearly $100k) from this place. THEY MAY HAVE 2.8 STAIRS, BUT LOOK AT THE LATEST REVIEWS FROM OTHERS.MANY 1/5 STARS. MAJOR DISAPPOINTMENT!DONT TAKE MY WORDS FOR IT.
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